Ludhiana Municipal Corporations official grievance reporting app CRAMAT (Citizens Reporting and Mapping Tool). Citizens can report civic issues like potholes, garbage, non functional street lights etc with pictures and exact locations on a google map using this app. The app captures both picture and precise location using GPS in just one click and allows user to choose category of the problem and to write an optional description. This information is then sent immediately to the concerned official in the relevant department of municipal corporation. The citizens get sms alerts with complaint number. The app also allows users to track the complaint status as it gets assigned to officers and gets resolved. Finally the complainant can provide feedback about the complaint once it is resolved.
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